This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. It also explains how we use information submitted to us electronically or by post on a holiday cottage booking form or wedding venue booking form.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to The Data Controller, Ardverikie Estate Ltd, Kinloch Laggan, Newtonmore, PH20 1BX. Alternatively, you can telephone us Monday to Friday 0800 to 1630 on 01528 544300.
Who are we?
Ardverikie Estate Ltd, is a private estate situated in the Scottish Highlands. We have a diverse business encompassing tourism, forestry, renewable energy, residential property and deer management.
How do we collect information from you?
We obtain information about you when you use our website, or when you contact us to make a business enquiry or make a booking for one of our holiday cottages.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you make a booking or purchase a product from us, the financial details you submit to us are also captured e.g. credit card number or bank account details.
How is your information used?
We may use your information to:
process a booking that you have made
process a purchase of a product
to carry out our obligations arising from any contracts entered into by you and us
send you communications which you have requested and that may be of interest to you
process a job application
answer a query regarding access to the estate
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example for use by HMRC). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process card payments and bank transfers for holiday cottage bookings or weddings. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us via email: email@example.com or telephone on 01528 544300.
How you can access and update your information
The accuracy of your information is important to us. If you receive any communication from us that shows any of your personal information is incorrect, please email us at firstname.lastname@example.org or by writing to The Data Controller, Ardverikie Estate Ltd, Kinloch Laggan, Newtonmore, PH20 1BX. Alternatively, you can telephone us Monday to Friday 0800 to 1630 on 01528 544300.
You have the right to ask for a copy of the information Ardverikie Estate Ltd holds about you.
What are the lawful bases for processing?
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process your personal data:
(a) Consent: you have given us consent to process your personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract we have with you, or to take specific steps before entering into a contract with you.
(c) Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
(d) Vital interests: the processing is necessary to protect someone’s life.
(e) Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
(f) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
Ardverikie Estate Ltd has identified that from the above list the following legal bases apply in our processing of your personal data: Consent; Contract; Legal Obligation; Public Task.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Our online payments are handled independently by Sagepay. We may need to contact you by telephone to take a payment if you choose not to book online. If you are concerned as to the identity of anyone who calls you asking for payment, do not hesitate to call back on our main office number of 01528 544300 to ensure you are talking to an authorised person.
If you choose not to use our online booking service, Ardverikie Estate Ltd will only retain your financial information for the purposes of processing your booking and Good Housekeeping Deposit until 14 days after the completion of your stay. After that time, this information will be physically destroyed.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of the UK
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries both inside and outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in March 2021.